TERMS AND CONDITIONS


Your visit to lk-laluna.com and your access to
this website and its services are governed by the following conditions. By
accessing and using lk-laluna.com, you agree to comply with all of the terms
and conditions hereof. Any person(s) who purchase from or visit the lk-laluna.com
website accepts and agrees to these conditions.


Shipping Policies

When you select item from our store you have the following
shipping options are available: 

    • Worldwide register mail (2-14 Business Days in
         Israel, 10-14 Business Days outside Israel)
    • ***********************************************************
    • Please note that Israel register mail have some delayed in the past month, and we have no control on it!
    • There for if you need your LA LUNA jewelry with you soon, we strongly recommend to choose Express delivery! 
    • We can not be resonsible for shipping delays

 

    • Express delivery ( Next business day – only in
         Israel)
    • Express delivery world wide (2-3 business day)

 

Please note that the shipping method refers to the time frame once it ships. It does not factor in the lead time on production. For rush production options, please see Rush Option below

Also please note that we are not responsible for any delay that is a result of custome and country policy




Rush Options

If u really need your lk-LA LUNA ASAP, please email us to: sales@lk-laluna.com.

Some of our styles can be rushed, others cannot. If you  are interested in placing a rush order, please email the style name and size to sales@lk-laluna.com
along with the date you would like to receive it. We will let you know right
away if a rush option and overnight shipping is available for that specific
style. If you have already placed your order, please be sure to include the
order number in the email (found in the confirmation email you received).
 
Materials Used

        Silver
        Our silver items are 925 sterling silver

        14K Gold Plated

        14K Gold (18K gold by request)

        Diamonds

        Zircon

        Nutural stone

 

Gold Plating is a method of depositing a layer of gold onto another surface of metal. In the case of LA LUNA jewelry,the base metal is either brass or sterling
silver with a heavy 14kt gold plating on top. No Nickel is used in the plating.


Production lead time 
All personalized and 14K gold orders require 2-3 weeks (working days - does not include weekends and holidays)  processing, before they ship.
Other piece will be ship between 3-10 days.
 

Once they ship, they should arrive in 2-8 business days in
Israel and 10-14 days outside Israel.

 
If you intend the purchase as a gift, and will not receive it in time, please email sales@lk-laluna.com
and we will provide you with a gift notification card for the recipient-informing them that a LA LUNA Personalized Gift is on its way. Please see rush options for information regarding rush delivery.


Repairs
 
Please follow the instructions below to properly care for your LA LUNA
jewelry so that it retains its shine and color. If at any point you would like
to have your LA LUNA jewelry professionally cleaned and polished, you are
welcome to send it back to us for a complimentary service. If you purchase the jewelry less than one year ago the only charge
for this service is the return shipping charge of 50NIS .
Otherwise you will be charge for 80 NIS for each item.
 
Our one year guarantee only applay for change color, and stone. No repairs for breaking



Please email 
sales@lk-laluna.com to receive an authorization number prior to shipping it. Jewelry sent without an authorization number cannot be processed. 

How do I care for my LA LUNA Jewelry?
 
Sterling Silver and Gold Plating by their very nature will tarnish over time. The best way to prevent excess tarnish is by caring for your silver and plated jewelry properly. Here are some tips:

 

1.When you are not wearing your jewelry, we recommend storing it in a sealed bag. A Ziplock bag is fine.

 

2.Try to avoid wear your jewelry while showering, swimming, washing dishes,applying perfume,engaging in sports or working out.

 

3. After wearing your jewelry, we recommend wiping them with a non-abrasive jewelry polishing cloth to remove dirt and tarnish.

 

 


Gift Wrap
If u want to by your LA LUNA jewelry as a gift, and you want us to send it with a card, when you check out, there will be a remarks filed that will allow you to include note for wrapping and your wish for the gift card

 

Return Policy
If you are not 100% satisfied with your LA LUNA purchase, you may return the item
up to 14 days from the purchase date for store credit only (Shipping cost will not be refund). This does NOT apply
to any customized, personalized or engraved pieces, as those cannot be
returned. Please email us at 
sales@lk-laluna.com to inform us of the return, as well as the reason for your return.
 
Warranties

We are confident you will be happy with your purchase from LA LUNA Jewelry. If an
item arrives defective LA LUNA Jewelry will repair the item within (30) days of
your purchase at no additional cost.