TERMS AND CONDITIONS
Your visit to lk-laluna.com and your access to
this website and its services are governed by the following conditions. By
accessing and using lk-laluna.com, you agree to comply with all of the terms
and conditions hereof. Any person(s) who purchase from or visit the lk-laluna.com
website accepts and agrees to these conditions.
When you select item from our store you have the following
shipping options are available:
- Worldwide register mail (2-14 Business Days in
Israel, 10-14 Business Days outside Israel)
- Please note that Israel register mail have some delayed in the past month, and we have no control on it!
- There for if you need your LA LUNA jewelry with you soon, we strongly recommend to choose Express delivery!
- We can not be resonsible for shipping delays
- Express delivery ( Next business day – only in
- Express delivery world wide (2-3 business day)
Please note that the shipping method refers to the time frame once it ships. It does not factor in the lead time on production. For rush production options, please see Rush Option below
Also please note that we are not responsible for any delay that is a result of custome and country policy
If u really need your lk-LA LUNA ASAP, please email us to: firstname.lastname@example.org.
along with the date you would like to receive it. We will let you know right
away if a rush option and overnight shipping is available for that specific
style. If you have already placed your order, please be sure to include the
order number in the email (found in the confirmation email you received).
Our silver items are 925 sterling silver
14K Gold Plated
14K Gold (18K gold by request)
Production lead time
Once they ship, they should arrive in 2-8 business days in
Israel and 10-14 days outside Israel.
and we will provide you with a gift notification card for the recipient-informing them that a LA LUNA Personalized Gift is on its way. Please see rush options for information regarding rush delivery.
jewelry so that it retains its shine and color. If at any point you would like
to have your LA LUNA jewelry professionally cleaned and polished, you are
welcome to send it back to us for a complimentary service. If you purchase the jewelry less than one year ago the only charge
for this service is the return shipping charge of 50NIS .
Please email email@example.com to receive an authorization number prior to shipping it. Jewelry sent without an authorization number cannot be processed.
1.When you are not wearing your jewelry, we recommend storing it in a sealed bag. A Ziplock bag is fine.
2.Try to avoid wear your jewelry while showering, swimming, washing dishes,applying perfume,engaging in sports or working out.
3. After wearing your jewelry, we recommend wiping them with a non-abrasive jewelry polishing cloth to remove dirt and tarnish.
If u want to by your LA LUNA jewelry as a gift, and you want us to send it with a card, when you check out, there will be a remarks filed that will allow you to include note for wrapping and your wish for the gift card
up to 14 days from the purchase date for store credit only (Shipping cost will not be refund). This does NOT apply
to any customized, personalized or engraved pieces, as those cannot be
returned. Please email us at firstname.lastname@example.org to inform us of the return, as well as the reason for your return.
We are confident you will be happy with your purchase from LA LUNA Jewelry. If an
item arrives defective LA LUNA Jewelry will repair the item within (30) days of
your purchase at no additional cost.